Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our services or contact us:

• Contact Information: Name, email address, phone number, and postal address
• Service Information: Details about your cleaning requirements, property type, and preferences
• Payment Information: Billing details and payment records (processed securely through third-party payment providers)
• Communication Records: Records of communications with us, including emails and phone calls

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our cleaning services
• To process payments and manage your account
• To communicate with you about your bookings, quotes, and service updates
• To respond to your inquiries and provide customer support
• To improve our services and develop new offerings
• To comply with legal and regulatory requirements

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary to fulfill our service contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving services
• Consent: Where you have provided explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with legal requirements

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us deliver our services (e.g., payment processors)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission
• Access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Customer records are retained for the duration of our relationship and up to 7 years after for accounting and legal purposes
• Marketing communications are retained until you unsubscribe or request deletion
• Quote requests are retained for 2 years

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. These help us understand how you use our site and improve functionality. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

12. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: